Please Read These Terms Of Use Carefully; This Is A Binding Contract

Welcome to www.gokeral.com . We provide tourism promotion services for Kerala, India, along with ticket bookings (flights, trains, events), hotel reservations, and vehicle rentals. By accessing or using our website, you agree to comply with these Terms and Conditions. If you disagree, please refrain from using our services. 

1. Acceptance of Terms 

By using our website, mobile app, or services (collectively, "Services"), you confirm that: 

- You are at least 18 years old and legally competent to enter into binding contracts. 

- You accept all terms herein and our [Privacy Policy](link-to-privacy-policy). 

2. Services Offered 

Tourism Promotion: Curated travel guides, itineraries, and promotional content for Kerala. 

Booking Services:

  - Tickets: Flights, trains, buses, event/activity entries. 

  - Hotels: Reservations at partnered accommodations. 

  - Vehicles: Rentals of cars, bikes, buses, etc. 

Note: We act as intermediaries between you and third-party providers (e.g., hotels, transport operators). We do not own or operate these services. 

3.User Account 

- Registration: Provide accurate, current information during sign-up. 

- Security: You are responsible for account activities and password confidentiality. 

- Termination: We reserve the right to suspend accounts for violations or fraud. 

4.Bookings & Payments

a. Process 

- All bookings are subject to provider availability. 

- You will receive a confirmation email/voucher upon successful booking. 

b. Pricing & Payment 

- Prices are dynamic and may change without notice. 

- We accept credit/debit cards, UPI, net banking, and other approved methods. 

- Foreign Currency: Conversions are approximate; your bank may charge additional fees. 

c. Cancellations & Refunds

- Cancellation Window: Varies by service provider (clearly stated during booking). 

- Refunds: Processed within 7–14 business days, subject to provider policies. Service fees are non-refundable. 

- Modifications: Contact us at least 24 hours before departure/check-in (subject to provider approval). 

5.User Responsibilities 

You agree to: 

- Provide valid ID/passport details for bookings. 

- Ensure travel documents (e.g., visas, permits) are secured before travel. 

- Treat service providers, properties, and vehicles with respect. 

- Comply with local laws in Kerala (e.g., environmental rules, traffic regulations). 

6.Limitation of Liability 

- Third-Party Services: We are not liable for: 

  - Injuries, losses, or damages arising from hotel/stay, transport, or activity providers. 

  - Inaccurate information (e.g., pricing, amenities) listed by providers. 

- Force Majeure:We are not responsible for disruptions due to floods, strikes, pandemics, or political unrest in Kerala. 

- Maximum Liability: Limited to the total booking value paid to us. 

7. Intellectual Property

- All content (logos, text, images) is owned by us or licensed partners. 

- You may use the site for personal, non-commercial purposes only. 

8.Governing Law & Disputes 

- Jurisdiction: Governed by Indian law. Disputes will be settled in courts in Ernakulam, Kerala. 

- Complaints:Contact us first at [support email/phone]. Unresolved issues may escalate to local tourism authorities. 

9. Amendments

We may update these terms periodically. Continued use after changes implies acceptance. 

10.Contact Us

For questions, cancellations, or disputes: 

- Email: care@gokeral.com 

- Phone: +91 9047189896 

- Address: The Chittur Taluk Tourism Co-operative Society & Research Center Ltd. - P1463 Thelakkat Lane, Post Office JN., Chittur, Palakkad, Kerala-678101.

Acknowledgement: By using our Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.